Case Study
59club is the industry-leading customer service analyst and training provider serving the golf, leisure, spa, food and beverage, and hotel industries across the UK, Ireland, Europe, and beyond. Each year, the UK & Ireland Service Excellence Awards brings together the best-performing golf clubs, resorts, and industry professionals to recognise outstanding achievement in customer experience.
The 2026 ceremony took place on 26th March at the Celtic Manor Resort in Wales, one of the most prestigious venues in British golf. As media partners of 59club, Bold Media Agency was commissioned to attend the event and produce professional photo and video content that captured the prestige, atmosphere, and significance of the evening for use across 59club’s marketing and communications channels.
Celtic Manor is a venue that carries weight. Hosting an event there sets expectations before anyone has taken their seat, and the brief for us was clear: deliver content that matched the occasion. Our team arrived ahead of the evening to cover the full arc of the event, from the early-evening canapes and networking through to the sit-down dinner, live music, and the awards ceremony itself, hosted by television presenter Vernon Kay.
Working across both photography and videography, we moved through the venue continuously throughout the evening, capturing the room’s atmosphere, the energy of the award presentations, and the individual moments that gave the night its character. The awards ceremony drew leading golf clubs and resorts from across the UK and Ireland, many of whom had performed at the highest level across 59club’s mystery shopper audits, customer satisfaction surveys, and employee training programmes. Understanding that context mattered. These were genuine moments of professional recognition, and the content needed to reflect the gravity of that alongside the warmth and celebration of the occasion.
Vernon Kay’s hosting gave the ceremony real energy on stage, and capturing that alongside the reactions of winners and the atmosphere of a packed ballroom required a considered, fluid approach throughout the evening.
Events like this pose particular challenges. Lighting conditions shift constantly, from the soft warmth of a candlelit dinner to the high-contrast stage lighting of the ceremony itself. Timing is everything as award moments are unrepeatable, and a missed shot is gone. Our team managed by strategically positioning throughout the venue and maintaining clear communication, ensuring we were always in the right place before the key moments arrived, rather than reacting to them after the fact.
The final content package delivered for 59club included professional photography covering every stage of the evening and a polished event film capturing the ceremony in full. Together, this content gives 59club a comprehensive visual record of the 2026 awards that can be used across their website, social channels, annual reports, and award-winner communications.
For the winning clubs and resorts, the imagery provides a tangible record of their achievement. For 59club’s wider audience, it communicates the quality and credibility of an organisation that sets the standard for service excellence in its sector.
If you are planning a corporate event, awards ceremony, or industry gathering and need photography, videography, or content creation services that do the occasion justice, we would be glad to discuss your requirements. Call Bold Media Agency on 01202 028178 or complete our contact form to request a callback. And while you’re here, check out our case studies to see what else we’ve been up to.
